Shipping Policy – Grace Measure

At Grace Measure, we believe that receiving your order should be as calm and seamless as the products we design. Our shipping process is thoughtfully structured to ensure your lighting arrives safely, efficiently, and without unnecessary complication.

Order Processing

All orders are processed within 1–3 business days from the time of purchase. Our team conducts a final quality inspection before packaging your items with care. Orders placed during weekends or holidays are processed on the next business day.

Please note: Some items may require additional preparation time if made to order, which will be clearly stated on the product page.

Shipping Methods and Delivery Times

We offer both standard and expedited shipping options at checkout. Estimated delivery windows are as follows:

• Domestic Shipping: 3–7 business days

• International Shipping: 7–20 business days (subject to regional customs processing)

You will receive a confirmation email with tracking information once your order has been dispatched. This allows you to follow your parcel every step of the way.

Shipping Fees

Shipping costs are calculated based on your destination and the total weight and dimensions of your order. Occasionally, we run free shipping promotions for qualifying orders—these will be clearly indicated during checkout.

Packaging Philosophy

Our packaging reflects our core values—sustainability, simplicity, and protection. We use eco-conscious materials and minimal, elegant designs to ensure your lighting arrives in pristine condition while keeping our environmental impact low.

Customs and Import Fees

For international customers, customs duties or VAT may apply depending on your country’s regulations. These are the responsibility of the customer and are not included in our shipping fees. We advise checking with your local authorities for clarity if needed.

Delayed or Lost Shipments

If your package is significantly delayed or appears lost in transit, please contact our support team at [email protected] with your order number and tracking details. We will work promptly with our carriers to resolve the issue and ensure you are taken care of.

Damaged Items in Transit

Should your order arrive with visible damage, kindly email us immediately with photos of the item and packaging. We will assist you with a replacement or refund, depending on the extent of the issue.

Split Shipments

If your order includes multiple items, they may arrive in separate packages based on availability or warehouse location. You will not incur any additional charges for split shipments.

Changes or Cancellations

If you need to modify or cancel your order after it’s been placed, please reach out within 12 hours. After that, your order may already be in transit and no longer eligible for changes.

We’re here to ensure your lighting journey starts on the right note—from the moment you click “buy” to the soft glow in your home.